Candidate legal draft · not for publication

Refund policy

In addition to any mandatory consumer rights and any higher protection provided under Paddle's Buyer Terms or Refund Policy, [OWNER_BRAND_NAME] offers a voluntary full-refund request window of 7 calendar days from the Paddle transaction-completed time. This 7-day promise is not a limit on rights that cannot legally be limited. Refunds are processed through Paddle and may require review. Access remains active while a request is pending; an approved refund or chargeback stops future ZIP generation and download, but cannot remove files already saved on your device.

• Payment, receipt, tax and refund processing: paddle.net.
• Product defect, format, ZIP or entitlement recovery: [OWNER_SUPPORT_EMAIL].
• Paddle refund state may be pending_approval, approved or rejected; we do not promise instant settlement.
• Paddle currently recommends a longer minimum guarantee in seller guidance; the approved 7-day experiment promise requires Paddle review and owner re-decision before production.