Candidate support draft · not for publication

Support

Product support: [OWNER_SUPPORT_EMAIL]

For supported formats, fixed error codes, result/ZIP download, same-browser entitlement and receipt-verified manual recovery. Provide only interface language, browser version, fixed error code and—after payment—the Paddle receipt/transaction number.

Do not attach your Readwise CSV, Kindle file, highlights, notes, titles or ZIP.

Paddle buyer support

Use paddle.net for card/payment method, charge, receipt, tax invoice, payment state, refund processing and dispute. We never request a card number or identity document.

Recovery boundary

• Same browser with valid opaque credential: automatic access recovery; reselect the source to regenerate ZIP.
• Cleared browser or another device: send the Paddle receipt to product support. We verify product, US$12 amount, USD currency and status in Paddle, then may issue one single-use 15-minute recovery method.
• Unverifiable, test, refunded, charged-back or duplicate transaction: no recovery; Paddle handles payment dispute.

Expected response: [OWNER_SUPPORT_RESPONSE_TIME].